Frequently Asked Questions
Everything you need to know about sourcing quality home goods at Charlie's Wholesale.
What is the minimum order quantity (MOQ) for wholesale pricing?
To qualify for our wholesale rates, we require a minimum opening order of $500. Subsequent reorders have a lowered minimum of $200 per transaction.
How do you handle shipping for large furniture items?
Bulky items and large furniture orders are shipped via LTL (Less Than Truckload) freight. Shipping costs are calculated at checkout based on weight and destination, and we provide lift-gate service upon request.
Can I request samples before placing a bulk order?
Yes, we offer sample units for most of our home decor and textile lines at a slightly higher individual price point. The difference in cost will be credited back to your account if you place a bulk order within 30 days.
What is your return policy for damaged or defective goods?
Please inspect all shipments upon arrival. Any claims for damages or manufacturing defects must be reported within 7 business days of delivery to receive a full refund or replacement.
Do you offer international shipping for your home collections?
Currently, we ship to the continental United States and Canada. For international inquiries outside of North America, please contact our logistics team for a custom freight quote.
Are your products compliant with safety standards?
All products sold at Charlie's Wholesale meet or exceed standard safety regulations, including lead-free certifications for ceramics and fire-retardancy standards for upholstered furniture.