Returns & Exchanges

At Charlie's Wholesale, we stand behind the quality of our home goods and offer a 30-day return window for all unused items in their original packaging. We aim to make the resolution process as seamless as possible for our valued wholesale partners.

Return Process

• 1.
  Initiate a Claim

  Log into your wholesale account and submit a return request through the order history portal, including your invoice number and reason for return.

• 2.
  Await Approval

  Our quality assurance team will review your request within 2 business days and provide a Return Merchandise Authorization (RMA) number via email.

• 3.
  Pack and Ship

  Securely package the items with the RMA number clearly marked on the exterior and ship them to our central distribution warehouse using a tracked carrier.

• 4.
  Receive Refund

  Once our team inspects the returned inventory, a credit memo or refund will be issued to your original payment method within 5 to 7 business days.